We do our very best to show only products that are in stock on this site. Sometimes, however, when products do go out of stock or have a low stock level we will inform you with a "Low Stock ? Delivery may be delayed" message in the product presentation page. In the unlikely event that you are able to submit an order for a product that is out of stock, we will contact you by e-mail or telephone.
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We do our very best to show only products that are in stock on this site. Sometimes, however, when products do go out of stock or have a low stock level we will inform you with a "Low Stock ? Delivery may be delayed" message in the product presentation page. In the unlikely event that you are able to submit an order for a product that is out of stock, we will contact you by e-mail or telephone.
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You will receive a UK VAT receipt, which will be sent with the goods being despatched. If a parcel should arrive without a receipt, please allow 3 working days before contacting us to allow for any postal delays. You should keep your receipt in a safe place, as you will need it in the unlikely event of a fault with your purchase or you wish to cancel your purchase.
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If you have ordered more than one item for Royal Mail or courier delivery, they will normally be delivered together in one box, unless they are too bulky or too heavy in which case they may be delivered separately, but should still usually arrive on the same day.
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For delivery information, please read our Delivery Policy.
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This is a security measure - it helps prevent credit card fraud by ensuring that only the cardholder can receive products ordered with their card. We are constantly reviewing and upgrading our security procedures to ensure that shopping with us online is as safe as possible.
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Currently we are only able to deliver to UK addresses (including Northern Ireland , but excluding the Channel Islands).
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You can check the progress of your order by logging on and inputting your user name and password to check your order history from your account page. This will show your order number and the order status. Please note, you will only be able to see the "My Account" button when you have logged in.
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For full details of delivery please read our Delivery Policy. If after reading this information you still need to contact us, then please e-mail us at phones4u-customerservices@kondor.co.uk and we will get back to you by the end of the next working day.
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Once you have confirmed your order you will not be able to cancel the order online. Instead please call customer services on 0844 871 2264 or email us at phones4u-returns@kondor.co.uk. Click here to view our terms and conditions..
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We take the following major credit and debit cards: MasterCard, Visa, Solo, Delta. Unfortunately, we cannot accept American Express, Diners cards, JCB cards, cheques, cash or postal orders on this web site.
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Our site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and us cannot be read in the unlikely event of someone intercepting it. View our Site Security policy for more information.
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We will never sell, trade or rent your personal information to any third party without your explicit permission. View our Site Security policy for more information.
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We only hold the information you give us when you register, plus the history of the orders you have placed with us. This enables us to learn what you like, and over time we will be able to offer you the products and services that are most suitable to you. To see more information about personal information and security, view our Privacy Policy.
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All the contact telephone numbers for our help lines can be found on our Get In Touch page.
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All the contact telephone numbers for our help lines can be found on our Get In Touch page.
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Answers to the most common questions should appear here - but if your question is not addressed please try the following areas of the site:

- Customer Services - for information about security, delivery, terms and conditions, cancellations and returns, view the Click here to view our terms and conditions.

If you have any questions about Kondor as a company (eg employment information, financial information, news and commentary), visit our Corporate site . If your question has still not been answered, please e-mail us at phones4u-customerservices@kondor.co.uk.
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Many electrical items that we throw away can be repaired or recycled. All members of the European Comminity have a legal duty to minimise the unsorted disposl of WEEE. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. If the electrical item you have is marked with the symbol below it must not be disposed of in general houshold waste that goes to landfill but should be taken for recycling. You can play your part in minimising the effects, to the environment and human health, of the hazardous substances found in Electrical and Electronic Equipment by reusing or recycling the items.

We will take back electrical or electronic items on a like for like basis. If for example you buy a Bluetooth headset from us we will take your old Headset back for recycling. To return an electrical item of the same type that you have purchased please email Customerservice@kondor.co.uk and request a prepaid returns envelope. Please indicate which new item you have purchased to enable us to send the correct size envelope. Alternatively you can take the item to your local council recycling site

NOTE no money or credit notes will be given for old items being returned.