Terms & Conditions

1. These Terms and Conditions

These Terms and Conditions apply to all transactions on this accessories web site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

Please note that these terms (including prices and returns policies) apply only to purchases made online from this accessories website. This website is separate from Phones4u.co.uk and is operated by Kondor Limited (“we” or “us”)

2. Our Contract

You will have an opportunity to check and correct any input errors in your order up until you submit your order by clicking the Submit Order button on the Order Confirmation page.

After submitting an order to us we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). Please note that this e-mail is an acknowledgement, not acceptance of your order.

If your order is out of stock, we will send you a second e-mail which will tell you this, give details of anticipated delivery and giving you the option to accept or cancel. This notification is not legally binding until we confirm your order is in stock.

Alternatively we may decline all or part of your order for any reason, in which case our second e-mail will tell you so.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. Please note that products, prices and offers in our stores may differ from those featured on this site.

Finally, we will send you an e-mail confirming the despatch of your order.

3. Prices and Payment

All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable and FREE UK delivery.

The total cost of your order will be the total price of the products and services you order, which will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.

We try very hard to ensure that all information on this site is accurate.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfill your order at this price. We shall be under no obligation to fulfill an order for a product which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms.

We accept payment by Mastercard, Visa, Delta and Switch/Maestro. We unfortunately do not accept American Express, Diner’s Club, Corporate or Business Cards. Payment is deducted when we process your order.

Please be aware that you will only have three attempts to enter the correct card information when purchasing items from this site due to our fraud prevention requirements. Each rejected payment attempt creates a “shadow” payment which is logged on our site and with your card supplier. Please note that no money will be taken from your card and the “shadow” record will drop off your account normally within 7 days but may take up to 30 days.

4. Age Requirements

If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.

5. Delivery

Here at Phones 4 U Mobile Accessories we offer FREE UK delivery on all orders.

Delivery must be to the address at which your payment card is registered, which must be in the United Kingdom (this excludes the Channel Islands ). Please make sure you keep the receipt enclosed with your goods.

6. Delivery Times

Delivery times are calculated in working days – i.e. Monday to Friday inclusive. If you order after 3.00pm, the next working day will be considered the first working day. In the case of bank holidays, please allow an extra two working days.

We aim to deliver within 5 working days but this may increase during busy periods. Please allow up to 28 days before reporting non-delivery of your purchase.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. Please allow extra time for New Year Sale deliveries and deliveries to Scottish islands.

Low value items are sent by Royal Mail second class post. More valuable items are sent recorded delivery using Royal Mail or other couriers. We cannot guarantee the use of any particular courier.

If you are out when the delivery is made, the courier will take it back to their local depot and leave a card through your door advising that they called and asking you to contact them for re-delivery, rejection or collection.

Regrettably, we are unable to guarantee delivery on any specific day.

7. How we Deliver

If your order includes more products than fit into one box, the delivery will arrive in separate boxes, possibly on separate days.

8. Tracking Your Delivery

If your order is being delivered by courier our third email will contain a link to the couriers website and a tracking number, so that you can use it to track your order right to your door.

9. Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check whether they may be being delivered separately (see “How we Deliver”, above) and whether they have been despatched (see “Tracking Your Order” and “Tracking Your Delivery”, above). If your order is not en route to you, please e-mail us at [email protected] or telephone 0844 871 2264 . In the unlikely event that a product arrives damaged or faulty, please follow the instructions in para 12 and reproduced in the delivery documents.

10. Cancellations and Returns

You can cancel your purchase at any time either before or up to 7 days after delivery by:

  • following the “Returns” instructions in your delivery documentation;
  • e-mailing us at [email protected]
  • Phoning us on 0844 871 2264 – please have your order reference number and delivery details to hand;
  • writing to Phones4u Returns Dept, Kondor Headquarters, Christchurch Business Park, Radar Way, Christchurch, Dorset, BH23 4FL.

We cannot accept returns in Phones 4 U stores.

You can cancel your purchase at any time either before or up to 14 days after delivery providing the items you return meet the following criteria:

  • The product must be complete, including packaging, instructions, accessories and any free items.
  • The product, packaging and any associated items must be returned in an unused “as new” condition.
  • Sealed packaging, including any box or software seals must not be opened.
  • Proof of purchase must be supplied, showing the date of purchase.
  • Please supply a written note, explaining the fault and why the product is being returned.
  • Please note that due to hygiene reasons we cannot accept headphones, earphones or Bluetooth headset returns, unless they are faulty.

You will receive a full refund; however you must pay the cost of return. We cannot cancel your purchase when:

  • the seal has been broken on any software including games;
  • the goods were a special order to your specification.

11. Return of Faulty Goods

The following are guidelines. Wherever possible we will respond to your individual circumstances.

Some OEM products have an end user guarantee after an initial supply period; this means the product cannot be returned to Kondor after this date is exceeded.

Sony / Sony Ericsson / Nokia – 14 Day period from point of sale to end user and return to Kondor. Product must be returned with the original packing, must be complete including all accessories. After 14 days the product is to be returned to a service centre for repair / replacement

Contact information for return of warranty OEM products that are outside the 14 day return period:

  • Sony Ericsson – Customer care www.sonyericsson.com
  • Sony – Download repair request form: www.sony.co.uk
  • Nokia – Refer to information in your product sales packaging or download return form from: www.nokia.co.uk

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair or exchange. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.

To qualify for a refund or exchange the product must be:

  • in otherwise “as new” condition; and
  • complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

Please phone Customer Service on 0844 871 2264 (9am to 5pm [email protected] Monday to Friday).

Please return the product to Phones4u Returns Dept, Kondor Headquarters, Christchurch Business Park, Radar Way, Christchurch, Dorset, BH23 4FL. or phone on 0844 871 2264 (9am to 5pm Monday to Friday). If a fault occurs while you are abroad, please contact us after you return to the UK.

If a CD, DVD or other software is faulty under guarantee we will happily exchange it for the same title or refund your money. Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for the costs of collecting goods for replacement or refund.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-rechargeable batteries) the guarantee period is three months from delivery.

Any refund due to a fault or other defect will include a refund of the applicable delivery charge.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

12. This Website

This website is run by Kondor Limited under licence from Phones 4 U Group.

We, our, licensors and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

13. General

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

14. Errors & Omissions Excepted

Every care is taken to ensure that all information on this web site is present and correct. But there may still be errors on this web site. If you find an error or omission, please let us know, and we will correct it as soon as possible after verification.

We apologise for any inconvenience that may be caused, but we cannot always offer the exact described product at the specified price, if errors and / or omissions are present.

It is advisable to check both specification and pricing before quoting, ordering or using information provided on this web site